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Terms & Conditions

Thank you for visiting us online and we are looking forward to receiving your order. Please read the Terms & Conditions below before placing your order.

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Allergen advice

Please do not hesitate in contacting us at info@theteapotbakery.com for detailed allergen information, and we will be happy to assist you.

All products are made in a production kitchen that handles peanuts, nuts, cereals containing gluten, wheat, milk, mustard, eggs, soya, sesame, fish-based gelatine, and sulphur dioxide.

Registrations and authorizations

We are registered with Manchester City Councils.

The full name of our company is The Teapot Bakery.

Our registered postcode is M11 3NJ.

As our business is run from a residential premise, only the trading name and postcode will show on the register instead of the full address.

Food hygiene rating level 5. 

You can contact us by emailing info@theteapotbakery.com

Refund and Returns Policy

All our products are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. If you are in any way unsatisfied with the condition or quality of your order upon arrival you must contact us within 24 hours of receipt. The Teapot Bakery will not accept liability for any complaints made after this time.

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If you need to change the date or details of your order or cancel your order, please contact us as far in advance as possible. Online orders cancelled 10 days or more before the delivery date will receive a full refund on the order total; those cancelled within 4-9 days of delivery will be entitled to a 50% refund; those cancelled within 72 hours (3 days) of the order date will not be entitled to a refund.

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No refund will be given if we are not able to deliver to you in case no one is at home to receive the order.

Photograph Usage

We reserve the right to use photographs of orders we prepare on our website, blog, Instagram pages, and Facebook pages. If you would like to specifically request not to use pictures of your order, or that we provide you with a picture of your order, please let us know at the time of ordering. 

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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